Let’s work together.

Our Quality Assurance (QA) service helps UKG customers validate that their solutions and ensure they meet real-world business requirements before release. We act as an extension of your product, SQA, or implementation teams—ensuring your software is intuitive, reliable, and ready for end users.

We design and execute structured User Acceptance (UAT), Functional, System Integration Testing (SIT), and End-to-End cycles based on your business workflows, acceptance criteria, and success metrics. Our approach focuses on business usability, functional accuracy, and end-user confidence, not just technical correctness. By testing from the user’s perspective, we uncover gaps that traditional QA processes may miss—reducing rework, accelerating adoption, and protecting your brand reputation.

What We Deliver

• Strategy & Planning
  Definition of scope, acceptance criteria, test scenarios, and success metrics aligned to business goals.

• Business-Driven Test Cases
  Test scenarios based on real user roles, workflows, and edge cases.

• Hands-On Test Execution
  Execution of manual and supported automated UAT activities across environments by real, knowledgeable professionals you can trust.

• Defect Identification & Validation
  Clear, actionable defect reporting with severity, impact assessment, and reproduction steps.

• Stakeholder Collaboration
  Close coordination with product owners, developers, and business users throughout the UAT lifecycle.

• Testing Sign-Off Support
  Final validation and readiness assessment to support go/no-go deployment decisions.

Who This Is For

• HRIS and Payroll teams preparing for launches or major updates

• Enterprises implementing or customizing UKG platforms

• Organizations migrating users, data, or processes to new systems

• Teams seeking independent, user-focused validation

Benefits

• Reduced post-release defects and support tickets

• Faster user adoption and higher satisfaction

• Clear alignment between business expectations and delivered functionality

• Greater confidence in production releases

Our Configuration Clean-Up and Optimization service helps organizations regain control of their UKG environments by simplifying, standardizing, and optimizing system configurations that have grown complex over time. We focus on improving system performance, usability, accuracy, and maintainability—ensuring your UKG platform supports current business needs and future growth.

Over time, UKG systems often accumulate outdated configurations, unused rules, inconsistent setups, and workaround logic driven by historical requirements, mergers, or rushed implementations. Our experts conduct a structured assessment of your UKG configuration and partner with your business and HR teams to streamline processes, eliminate redundancies, and align the system to best practices and operational priorities.

What We Do

• Configuration Assessment
  Comprehensive review of current UKG setup including pay rules, accruals, work rules, schedules, integrations, security roles, and custom logic.

• Configuration Clean-Up
  Removal or consolidation of obsolete configurations, unused codes, and conflicting rules that impact accuracy or maintainability.

• Process & Rule Optimization
  Simplification and standardization of complex or inefficient configurations while preserving compliance and business intent.

• System Performance & Accuracy Improvements
  Optimization to reduce processing issues, calculation errors, and downstream impacts on payroll, reporting, and integrations.

• Best Practice Alignment
  Alignment of configurations with UKG-recommended practices and scalable design standards.

• Validation & Knowledge Transfer
  Testing, stakeholder validation, and documentation to ensure confidence and long-term sustainability.

Ideal Use Cases

• Organizations experiencing payroll or timekeeping issues without clear root causes

• UKG environments impacted by multiple implementations, acquisitions, or frequent modifications

• Teams struggling to maintain or troubleshoot complex configurations

• Companies preparing for upgrades, expansions, or process changes

Benefits

• Improved payroll and timekeeping accuracy

• Easier system maintenance and troubleshooting

• Better system performance and user experience

• Reduced risk from hidden configuration dependencies

• Increased confidence in your UKG platform

Our Labor Cost Analysis service provides organizations with deep, actionable insight into workforce spending—helping leaders understand where labor dollars are going, why costs are changing, and how to optimize staffing decisions without compromising productivity or compliance.

We analyze labor data across pay types, departments, job roles, schedules, and time periods to uncover cost drivers, inefficiencies, and opportunities for savings. By combining workforce system data with business context, we turn complex labor information into clear intelligence that supports smarter planning, budgeting, and operational decisions.

What We Deliver

• Comprehensive Labor Cost Assessment
  Analysis of direct and indirect labor costs, including regular pay, overtime, premiums, differentials, bonuses, and leave impacts.

• Cost Driver Identification
  Identification of key factors contributing to labor spend, such as overtime patterns, scheduling inefficiencies, staffing ratios, turnover, and policy impacts.

• Trend & Variance Analysis
  Evaluation of labor cost trends over time, budget vs. actual comparisons, and variance explanations at the department, location, or role level.

• Operational Efficiency Insights
  Analysis of staffing models, schedules, and utilization to identify opportunities for cost reduction and improved workforce efficiency.

• Scenario & What-If Analysis
  Modeling of potential changes—such as schedule adjustments, staffing shifts, or policy changes—to quantify financial impact before implementation.

• Actionable Reporting & Recommendations
  Clear, executive-ready insights with prioritized recommendations to reduce cost, improve forecasting accuracy, and support strategic workforce planning.

Ideal Use Cases

• Rising labor costs without clear explanation

• Excessive overtime or premium pay

• Budget overruns or forecasting challenges

• Preparation for growth, restructuring, or cost containment initiatives

• Desire to align labor spend with operational performance

Benefits

• Increased visibility into labor cost drivers

• Improved cost control and budget accuracy

• Reduced overtime and premium labor reliance

• Better staffing and scheduling decisions

• Data-backed confidence in workforce strategies.

Our UKG Client-Side Support Services provide organizations with experienced, hands-on support to help manage, maintain, and optimize their UKG platforms. Acting as an extension of your internal team, we deliver reliable functional expertise to ensure system stability, user confidence, and uninterrupted payroll and workforce operations.

We support UKG environments including UKG Pro, UKG Dimensions, and related modules, offering day-to-day operational assistance, issue resolution, and continuous improvement guidance. Our model is flexible—designed to supplement internal teams, fill skill gaps, or provide consistent expertise where resources are limited.

What We Provide

• Day-to-Day System Support
  Ongoing support for timekeeping, payroll, scheduling, accruals, and workforce management processes.

• Issue Resolution & Troubleshooting
  Investigation and resolution of functional issues, configuration challenges, calculation discrepancies, and user-reported problems.

• Payroll & Timekeeping Support
  Assistance with payroll cycles, audits, variance reviews, retro calculations, and timekeeping validation to ensure accurate and timely processing.

• Configuration Support
  Support for maintaining and adjusting UKG configurations, including pay rules, work rules, accruals, security roles, and business rules.

• User & Stakeholder Support
  Support for HR, Payroll, managers, and end users, including guidance, how‑to assistance, and functional explanations.

• UKG Escalation & Vendor Coordination
  Management of UKG support cases, escalation support, and coordination with UKG to ensure issues are clearly documented and efficiently resolved.

• Change & Enhancement Support
  Assistance with new business requirements, minor enhancements, regulatory updates, and system changes.

• Documentation & Knowledge Transfer
  Creation and maintenance of configuration documentation, process guides, and knowledge transfer to strengthen internal capability.

Engagement Models

• Ongoing Managed Support (monthly support hours or retainer)

• Staff Augmentation / Embedded Support

• Targeted Coverage for payroll cycles, peak periods, or transitions

• Post-Implementation or Post-Upgrade Support

Ideal For Organizations That

• Need consistent UKG expertise without adding full-time staff

• Are experiencing support gaps, turnover, or knowledge loss

• Want to reduce risk during payroll and compliance-critical processes

• Are stabilizing or optimizing a complex UKG environment

Benefits

• Improved system stability and payroll accuracy

• Faster issue resolution and reduced operational risk

• Increased confidence for HR, Payroll, and managers

• Reduced dependency on vendor support for day-to-day needs

• Scalable support aligned to business demand